Where to get help

More Information and Sources of Help

It takes a lot for someone to admit they may have a problem with alcohol or other drugs, but it’s the first step to overcoming it. Talking to a friend, teacher, family member, or school counsellor can provide a helping hand and emotional support. It can be difficult to seek help but in most cases the sooner you reach out for support, the better. Listed below are a number of services available to young people with alcohol or other drug related issues or for those wanting general information.

National Alcohol and Other Drug Hotline

For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug Hotline. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory. These local alcohol and other drug telephone services offer support, information, counselling, and referral to services.

Phone: 1800 250 015

Kids Helpline

Kids Helpline telephone, web and email counselling is available 24 hours a day 7 days a week to children and young people of Australia aged between 5–25 years of age.

Phone: 1800 55 1800

Reach Out

This website has information about drugs, where to seek help, how to help a friend, and many other youth related issues.



Headspace provides information and counselling services with anything to do with alcohol, drugs, education, employment and general or mental health. It’s for 12–25 year olds and has centres all around Australia.



A 24-hour phone and online counselling service designed to help anyone through all problems.

Phone: 13 11 14


Sane has a helpline and website that provides information and support for mental health issues.

Phone: 1800 18 7263

National Drugs Campaign

Australian Government website provides information about illicit drugs and campaign resources.


Cracks in the Ice

'Cracks in the Ice' is an online toolkit providing trusted, evidence-based, and up-to-date information about crystal methamphetamine (ice) for the Australian community. 


Counselling Online

Counselling Online allows you to communicate with a professional counsellor about an alcohol or drug related concern using text interaction. This service is free for anyone seeking help with their own drug use or the drug use of a family member, relative, or friend. Counselling Online is available 24 hours a day 7 days a week across Australia.


Drug Info

Drug Info provides information about alcohol and other drugs. They also provide a phone service you can call for facts about alcohol and other drugs.

Phone: 1300 85 85 84

Family Drug Support 

Family Drug Support provides information and support for families of drug and alcohol users, including a 24hour support line.

Phone: 1300 368 186