If you feel like you can talk to them and help them calm down, try doing these things:
Remain calm and speak to them in a clear and slow voice. It’s a good idea to tell them that you care about them and want to help. Try not to use words that sound like you’re telling them what to do, this might make them defensive and not listen. An example of what you can say is:
Ensure your body language is not threatening. For example, have your arms open, palms up, or head lowered.
Make sure the person has lots of physical space around them. This will prevent them from feeling confined and threatened, as well as stopping them from hurting themselves. This will also help protect you and give you time to move away if you don’t feel safe.
Give the person time to think and respond. For example, when they talk, listen to them and let them know you understand their feelings. For example, you could say:
If their behaviour gets worse, try and make the person feel like they’re still in control. For example, you could say: